Employee Web Portal (EWP)

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#Signing in

Where to find it: Your company has its own web address for the portal, usually in the form yourcompany.ewp.apixonn.com. Your HR or IT team will share the exact link. Bookmark it.

What you can do here

• Sign in with your work email and password.
• Show or hide your password while typing.

How to sign in

1. Open your company's EWP web address in your browser.
2. Type your work Email Address (for example, you@company.com).
3. Type your Password. Click the eye icon on the right if you want to check what you typed.
4. Click Sign In.

Once you're in, you land on your Dashboard.

Field guide

Tips & FAQ

• I'm on the wrong company's page. Each company has its own portal address. Double-check the web address matches your employer, then sign in again.
• "Invalid email or password." Check for typos and caps lock. If it still fails, your account may not be set up yet or may be inactive — contact your HR or IT administrator.
• Forgot password? The portal doesn't reset passwords by itself. Contact your HR or IT administrator to have it reset. (You can change a password you already know from your Profile — see Profile.)
• You stay signed in on the device you use until you sign out. Always sign out on shared or public computers using the Sign out icon at the bottom of the sidebar.

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#Getting around

Everything is reached from the sidebar on the left. It's split into two groups:

• Workspace — Dashboard, My Projects, My Tasks, Timesheets, Org Chart, HR Requests, Documents.
• Personal — Notifications and Profile.

Your name and department (or your job title, if no department is set) show at the bottom, along with the Sign out button.

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#Dashboard

Where to find it: Sidebar → Dashboard (this is your home screen after signing in).

Your Dashboard is a personal summary — a friendly "here's where things stand" view that pulls together your tickets, hours, leave, and latest notifications.

What you can do here

• See a welcome banner with today's date, your overdue tickets, hours logged today, and how many active projects you're on.
• Check four quick stat cards: Active Tickets, Hours This Week, Leave Remaining, and Notifications.
• Glance at your weekly timesheet progress bar and a day-by-day mini chart.
• See your leave balances at a glance.
• Review your most recent unread notifications.
• Jump into any of your active projects.

How to use it

1. Read the welcome banner at the top for today's highlights.
2. Click any stat card to jump straight to that area — for example, click Hours This Week to open Timesheets, or Leave Remaining to open HR Requests.
3. Under My Projects Overview, click a project card to open its workspace.
4. Click a notification in Recent Notifications to open it, or All to see every notification.

Field guide

Tips & FAQ

• The dashboard shows a weekly target of 40 hours. That's the standard full-time target used to measure your progress bar.
• Numbers look empty right after joining. Once you're assigned to projects and start logging time, the cards fill in automatically.

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#My Projects

Where to find it: Sidebar → My Projects.

This is the list of every project you're a member of. From here you open a project to see its task board.

What you can do here

• Browse your projects as cards (grid) or as a table (list).
• Search projects by name or code.
• Filter by status: All, Active, On Hold, Completed.
• Open any project to see its board, members, and files.

How to open a project

1. Go to My Projects.
2. (Optional) Type in the Search projects… box, or click a status filter.
3. Click a project card (grid view) or the Open button (list view).

Statuses

#Inside a project

When you open a project you get a workspace with three tabs:

• Board — all the project's tickets (tasks), shown as a kanban board or a list.
• Members — everyone allocated to the project and their role.
• Files — files attached to the project's tickets.

How to move a ticket across the board

1. Open the project and stay on the Board tab.
2. Make sure you're in kanban view (the board icon, top right of the toolbar).
3. Drag a ticket card from one column to the next (for example, from In Progress to Review). It saves automatically.

How to create a ticket

1. On the Board tab, click New Ticket (top right), or the small + at the top of any column to create it directly in that column.
2. Enter a Title (required).
3. Optionally add a Description.
4. Choose a Type and Priority (both required).
5. Optionally pick an Assignee, a Due Date, and Estimated Hours.
6. Tick Billable if time logged on this ticket should count toward the project's billable cost.
7. Click Create Ticket.

Field guide — New Ticket

Tips & FAQ

• "Members" shows the number of people on the project. Open the Members tab to see who they are and their roles.
• The Files tab is empty until files are attached to tickets in that project.

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#My Tasks

Where to find it: Sidebar → My Tasks.

My Tasks gathers every ticket assigned to you, across all your projects, into a single list — so you never have to open each project to find your work.

What you can do here

• See a summary of your tasks: Total, In Progress, In Review, Blocked.
• Search by title or ticket number.
• Filter by status and by priority.
• Toggle Show completed to include or hide finished tasks.
• Change a task's status right from the list.
• Open any task to see its full detail.

How to update a task's status

1. Go to My Tasks.
2. Find the task (use search or the filters if needed).
3. Click the coloured status button on the right of the task.
4. Pick the new status from the dropdown. It saves immediately.

How to open a task

1. Hover over the task and click the open icon on the right, or open it from within its project.

Statuses

Tips & FAQ

• Overdue tasks are highlighted in red with an "Overdue" tag when the due date has passed and the task isn't done.
• Completed tasks are hidden by default. Turn on Show completed to see them.
• A task with no project link shows its status as a plain label you can't change from here — open it inside its project instead.

#Working inside a ticket

Where to find it: Open any ticket from My Tasks or a project board.

What you can do here

• Move the ticket through its workflow stages.
• Read the description and see priority, assignee, creator, due date, and whether it's billable.
• Add comments and read the discussion.
• Log time against the ticket and see estimated vs. logged hours.
• Review the ticket's activity history.

How to log time on a ticket

1. Open the ticket.
2. Open the Time Log tab (or click Log time in the sidebar).
3. Enter the Hours spent and the Work date.
4. Optionally add Notes describing what you did.
5. Click Log Time.

How to comment

1. On the Comments tab, type your message in the box.
2. Click the send icon (or press Ctrl/Cmd + Enter).

Tips & FAQ

• Changing the workflow status here is the same as changing status in My Tasks — click a stage in the "Workflow Status" bar.
• Billable ticket time flows into your weekly Timesheet automatically. When you log time on a billable ticket, a matching entry appears in that week's timesheet — so it's costed once and you don't enter it twice. Time logged on non-billable tickets is tracked on the ticket only and won't appear in your weekly grid.

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#Timesheets

Where to find it: Sidebar → Timesheets.

Timesheets is where you record the hours you work each week and submit them for approval. Your week is laid out as a grid — one row per day — and you add your hours straight into each day.

What you can do here

• Move between weeks and jump back to the current week.
• Add one or more time entries to any day, each tagged with an activity category (and a project, when the category is project work).
• Track your progress toward the week's minimum required hours, with overtime counted separately.
• Save the week as a draft and come back later, or submit it for approval.
• See non-working days (weekends, public holidays, and approved leave) clearly marked — and still log overtime on them.

How to log time

1. Go to Timesheets. Use the ◀ / ▶ arrows to reach the week you want, or This week to jump back to the current one.
2. On the day you worked, click Add (on a non-working day the button reads Log overtime). A new entry row appears on that day.
3. Choose a Category — this is required. Your company sets up the list (for example project work, internal/department time, bench, or overtime).
4. If the category is project work, a project picker appears — choose the project (only the projects you're allocated to are listed).
5. Enter the Hours (in half-hour steps, up to 24) and, optionally, a short note.
6. Repeat for each block of work — a day can hold several entries. Remove a row with the × button.
7. Click Save draft to keep your changes, or Submit week to send the whole week for approval.

Reading the week header

• A status pill shows where the week stands (Draft, Pending approval, Approved, Rejected, or Locked).
• A progress bar shows your regular hours against the week's minimum — for example, "32h regular · min 40h". Overtime appears separately (e.g. "+ 4h OT") and does not count toward the minimum.
• If you're short, a hint reminds you to log at least the required regular hours before submitting — and notes that holidays and leave lower that requirement, with any remainder able to go to Bench.
• When a week is submitted, an approval banner shows which step it's on and who it's waiting for.

Field guide — a time entry

Statuses

Your weekly target

• Your target is the week's required regular hours. A standard full week is 40, but holidays and approved leave lower it for that week. The bar shows it as "min Xh".
• Only regular (non-overtime) hours count toward the target — overtime is tracked on top.

Tips & FAQ

• You can't submit an empty week. Submit week only works once you've logged some hours.
• Save draft vs. Submit week. Save draft stores your entries without sending them; Submit week sends the whole week for approval. Both save whatever you've entered.
• Weekends, holidays, and leave show as marked rows (with the holiday or leave name). You can still log overtime on them with Log overtime.
• Approved or rejected? You'll get a notification. Rejected weeks can be corrected and submitted again.
• Who approves my timesheet? It routes to your approver — typically your manager or team lead — through the Company Dashboard. Multi-step approval is supported, and the header shows the current step and who it's with.

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#Org Chart

Where to find it: Sidebar → Org Chart.

The Org Chart is a visual map of your company — who reports to whom. Your own card is highlighted so you can quickly see where you sit.

What you can do here

• See the whole reporting structure as a tree of cards.
• Find your own position instantly (your card glows and is tagged You).
• See your reporting line as a breadcrumb ("Your position: … › … › You").
• Search for any colleague by name.
• Expand or collapse any manager's team.

How to find someone

1. Go to Org Chart.
2. Type a name in the Find employee… box. Matching cards are highlighted.
3. Click the small arrow under a card to expand or collapse that person's team.

Tips & FAQ

• Each card shows a person's name, job title, department, and employee number.
• Your team automatically expands so you can see your part of the org without hunting for it.

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#HR Requests

Where to find it: Sidebar → HR Requests.

This is where you ask for time off and other HR-related things — vacation, sick leave, remote work, overtime, shift changes, and training — and track exactly where each request is in the approval process. It's also where you check your leave balances.

What you can do here

• See your leave balances (Annual, Sick, Emergency, Unpaid).
• Submit a new request of any of the six types.
• Track each request through a visual approval track.
• Read notes left by your manager or HR.
• Cancel a request that hasn't been actioned yet.

How to submit a request

1. Go to HR Requests.
2. Click New Request (top right), or click one of the coloured type shortcuts (Vacation, Sick Leave, Remote Work, Overtime, Shift Change, Training).
3. Choose the Request Type.
4. Enter a Title (required) — a short summary.
5. For date-based types (Vacation, Sick Leave, Remote Work, Shift Change), pick a Start Date and End Date.
6. Add Details / Reason if helpful.
7. Click Submit Request.

How to check leave balance before requesting

• Your balances are shown as cards at the top of the page. When you pick Vacation in the request form, it also reminds you how many annual leave days you have left.

Field guide — New Request

Leave balances

Statuses & the approval track

Every request moves through the same track: Submitted → Manager Review → HR Review → Approved.

How to cancel a request

1. Find the request in My Requests.
2. Click Cancel on the right.

Tips & FAQ

• Who approves my request? First your line manager, then the HR team — both act from the Company Dashboard. You'll be notified at each step.
• Where do manager/HR comments show up? Any notes they leave appear on the request card under Manager and HR.
• Overtime and Training don't need dates — just a title and details.
• Filter your list using the tabs (All, Pending, Manager, Approved, Rejected) to focus on what matters.

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#Documents

Where to find it: Sidebar → Documents.

Documents is your personal file area. It has three tabs: your Document Vault (your files), HR Requests (documents HR has asked you to upload), and My Requests (official documents you've asked HR to prepare, like a salary certificate).

What you can do here

• View and download documents in your vault.
• Upload your own documents (passport, contract, certificates, and more).
• Respond to HR's requests for documents by uploading the file they need.
• Request official documents from HR and download them when ready.

#Document Vault tab

How to view or download a document

1. Go to Documents → Document Vault.
2. (Optional) Search by name.
3. Click Download on the document you want.

How to upload a document

1. Click Upload Document (top right).
2. Click the upload area and select your file (PDF, DOC, JPG, or PNG — up to 10 MB).
3. Enter a Document Name and choose a Document Type.
4. Optionally add an Issue Date, Expiry Date, and Notes.
5. Click Upload.

Vault statuses

#HR Requests tab

When HR needs a specific document from you, it appears here marked Awaiting Upload, along with any note explaining what they need.

How to fulfill an HR upload request

1. Go to Documents → HR Requests.
2. Find the requested document (it shows who requested it and when).
3. Click Upload next to it.
4. Select your file and click Upload.

Once uploaded, the document moves into your vault as Under Review for HR to verify.

#My Requests tab

Use this to ask HR for an official letter or record.

How to request a document from HR

1. Go to Documents and click Request from HR (or open the My Requests tab and click New Request).
2. Choose the document type you need.
3. Add any Additional Notes (for example, which month's payslip).
4. Click Submit Request.
5. When it's marked Ready, come back and click Download.

Documents you can request from HR

Request statuses

Tips & FAQ

• How long does an HR document take? Typically 2–3 business days.
• A number badge on the HR Requests tab means HR is waiting on documents from you — clear those first.
• File won't upload? Check it's a PDF, DOC/DOCX, JPG, or PNG and under 10 MB.

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#Notifications

Where to find it: Sidebar → Notifications (the bell icon; a red badge shows unread count).

Notifications keep you informed about anything that needs your attention — a ticket assigned to you, a comment, an approved or rejected request, a document that's ready.

What you can do here

• See all notifications grouped by Today, Yesterday, This Week, and Older.
• Filter to show All or just Unread.
• Click a notification to mark it read; use its View → link to open the related item.
• Mark everything as read at once.

How to use it

1. Open Notifications.
2. Click a notification to mark it read, then click its View → link to jump to the related ticket, request, or document.
3. Click Mark all as read (top right) to clear your unread count.

What you'll be notified about

Tips & FAQ

• The bell badge in the sidebar always shows your current unread count, from any page.
• Click "View" on a notification to go straight to the ticket, request, or document it's about.

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#Profile

Where to find it: Sidebar → Profile.

Your Profile shows your personal and work details and lets you keep your phone number and password up to date. It has two tabs: Personal Info and Security.

What you can do here

• See your name, email, department, position, employee ID, role, status, and join date.
• Update your phone number.
• Change your password.
• See quick stats: projects, active tickets, and hours this week.

How to update your phone number

1. Go to Profile → Personal Info.
2. Click Edit.
3. Update the Phone field.
4. Click Save.

How to change your password

1. Go to Profile → Security.
2. Enter your Current Password.
3. Enter your New Password (at least 8 characters).
4. Re-enter it in Confirm New Password.
5. Click Update Password.

Field guide — Personal Info

Tips & FAQ

• Only your phone number is editable here. If your name, department, title, or anything else is wrong, contact HR to have it corrected.
• New passwords must match and be at least 8 characters, or the update won't go through.
• Your role controls what you can see and do across the portal. Roles range from Employee and Contractor up to team and department managers — HR assigns yours.

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#Quick reference: who approves what